Support & FAQ

General Questions:

What is Paytonaira?

Paytonaira is Nigeria’s premier platform for buying and selling PayPal, Payoneer, cryptocurrency, and gift cards. We provide a secure, fast, and user-friendly experience for managing digital assets.

How do I sign up for Paytonaira?

To sign up, click on the “Sign Up” button on the menubar at top of every page, fill in the required details, and complete the registration process.

Is Paytonaira secure?

Yes, Paytonaira uses state-of-the-art security measures to ensure that your transactions and personal information are protected.

Account and Verification:

How do I verify my identity?

After signing up, you will be prompted to link your Nigerian bank and set a 4-6 digit pin. Follow the instructions provided to complete the verification process.

Why do I need to verify my identity?

Identity verification is necessary to ensure the security of our platform and to comply with regulatory requirements. It helps us prevent fraud and protect our users.


How do I buy or sell PayPal funds?

To buy or sell PayPal funds, log in to your account, navigate to the “PayPal” section, and follow the instructions to complete your transaction.

How do I exchange gift cards for cash?

Go to the “Gift Cards” section, select the type of gift card you want to sell, enter the details, and submit your request. You will receive cash in your Paytonaira wallet once the transaction is confirmed.

What types of cryptocurrencies can I trade on Paytonaira?

Paytonaira supports a variety of popular cryptocurrencies, including Bitcoin, Ethereum, and Litecoin. Check our “Cryptocurrency” section for the full list.

Fees and Rates:

What are the transaction fees on Paytonaira?

Our transaction fees vary depending on the type of transaction. Detailed information about fees can be found in the “Fees” section of our website.

How are exchange rates determined?

Exchange rates are determined based on current market rates and are updated regularly to ensure competitive pricing.


How can I contact customer support?

You can contact our customer support team through the “Contact Us” page on our website, via email at [email protected], or by calling our support hotline.

What should I do if I encounter a problem with my transaction?

If you encounter any issues, please contact our customer support immediately with details of the problem. Our team will assist you in resolving the issue as quickly as possible.


Can I use Paytonaira on my mobile device?

Yes, Paytonaira is optimized for mobile use. You can access our platform through any mobile browser.

Is there a referral program?

Yes, Paytonaira offers a referral program. You can earn rewards by referring new users to our platform. Details can be found in the “Referral Program” section.

How can I stay updated on new features and promotions?

You can stay updated by subscribing to our newsletter, following us on social media, and regularly checking our website for announcements.